Frequently Asked Questions (FAQ’s)

1) How to request a quote?

For Contract Services: The best option is to place you inquiry though our online contact form.

For Catalog Items: The best option is to place you inquiry though our online contact form.

2) What about confidentiality?

If it is the first time you’re working with METIS Laboratories, we will prepare a Master Services Agreement (MSA) for your company and send it in an e-mail.  This also serves as your confidentiality agreement (CDA).

3) Can METIS use controlled substances?

Yes. We can use compounds listed on U.S. DEA Drug Schedules II, IIN, III, IIIN, IV, IVN, and V (click here for full list).

4) What is the typical turnaround time?

The turnaround time indicated in the quotation typically starts the Monday following receipt of compounds and materials needed at our testing facility, unless otherwise specified with the client, and all necessary information to initiate to study (quotation acceptance, PO# and all requested compound information).

For Radioligand Binding Studies a complete data set is typically available within 15 days after receipt of compounds, materials and all documents (unless otherwise specified). A final report is issued 5 days after completion.

For Autoradiography (Receptor Occupancy & Receptor Disctribution) studies a complete data set is typically available within 25-30 days after receipt of compounds, materials and all documents (unless otherwise specified). A final report is issued 7 days after completion.

5) Who will be your main point of contact?

Every client is assigned a dedicated Project Manager for their projects.

The Project Manager serves as the main point of contact throughout the duration of the project. Will work with you to develop a project execution plan. They will provide continuous status updates and monitors the progress of each project to ensure timelines are being met

6) How do I initiate a study?

To initiate a study either: fax or email your signed quotation with purchase order number to:

– Fax your signed quotation with purchase order number to: 516.825.5129, ATTN: Customer Support, Notes: Quote #

– or email to SciSupport@metislabs.com with the Quote number in the subject line.

Your signed quotation is your commitment that you wish us to run exactly the assay(s) and the concentrations that are included in the quotation.  Please check it carefully.

7) How do I prepare compounds and/or test materials for shipment?

Compounds should be shipped as either a dry power or 10mM DMSO stock solution in a securely close vial(s) and labeled.  Sealed standard 96-well plates and other forms are also accepted but please inquire before shipping.

Frozen samples should be shipped on Tuesdays with 10kg of dry ice to ensure frozen arrival of samples to our testing facility.

8) Where do I ship compounds and/or test materials?

To assist METIS Labs in efficiently processing shipment and initiation of testing prior to shipping please email the shipment tracking number, study number and all forms to CustomerCare@metislabs.com.

Shipment of all compounds and/or test materials should be shipped to;

Metis Laboratories
20 W. Lincoln Avenue, STE 103
Valley Stream, NY 11580
ATTN: Yianni
Phone#: 516.993.7248
Study #: ML_XXXX0000

Included in the package should be a detailed summary of the contents and Compound or Test Material form.  Once received at our testing facility an acknowledgement of shipment receipt will be emailed to you.

9) How will the final report look?

The final report will contain all data gathered during the course of the study.  Click here for an Example final report.

10) What are METIS Labs Pricing and Fee Policies?

Pricing and Fee Policies:

Price quotations are valid for up to sixty (60) days unless otherwise stated. Prices are subject to change without notice. An invoice to cover 50% of the work will be sent upon imitation of each phase or segment of project, and a final invoice will be sent following submission of the final report. For optimization phases, quotes under $10,000USD, Custom Radiosynthesis/Radiolabeling and Catalog items and invoice to cover the full amount will be sent upon initiation of project unless otherwise agreed upon.

Terms of Payment:

Payment terms are thirty (30) days from date of invoice (NET30) unless otherwise stated. An interest charge of 1.5% per month (18% annual rate) wioll be added for plus 30 days late invoices.

Controlled Substances and Hazardous Materials:

A minimum fee of $250USD will be charged for each shipoment of controlled substances received for testing. Pre-notification of all controlled substance shipments and approriate documentation are required for regulatory compliance. Hazardous materials that cannot be returned or easily disposed of will incur an addition charge of at least $50USE, but will vary depending on the amount and type of disposal required. Please contact METIS Labs propr to shipping controlled susntances or hazardous materials to the lab.

Shipping and Special Handling Fees:

Shipping samples obtained from a contract with METIS Labs to another facility or samples returned after testing will be shipped via FedEx unless otherwise specified.